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MyUltra Privacy Policy



MyUltra Privacy Policy



Last Updated: January 2026
Effective for: https://myultra.net/
Operated by Ultra Group

MyUltra (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website https://myultra.net/ (“the Website”), purchase digital service subscriptions, or purchase hardware devices.

By using our Website or purchasing any product or service, you agree to the terms of this Privacy Policy.

1. Who We Are

Ultra Group
Registered Address: Pattaya
Contact Email: [email protected]
Support Hours: 09:00–21:00 CET

We are a provider of:

  • Digital access services delivered electronically
  • Account activation and user support solutions
  • Hardware devices compatible with digital content platforms (e.g., viewing devices)

We serve customers globally.

2. Information We Collect

We collect information necessary to operate our Website, deliver digital access services, process orders, and provide customer support.

2.1 Information You Provide Directly

  • Name
  • Email address
  • Shipping address (for hardware orders)
  • Billing information
  • Order and transaction details
  • Communications through email or live chat
  • Diagnostic information provided for support

We do not store full payment card numbers.

2.2 Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address
  • Device type
  • Browser type and version
  • Operating system
  • Geolocation (country/city based on IP)
  • Website navigation behavior
  • Date and time of visits
  • Traffic source and referral URLs

This information helps us improve usability, security, and performance.

2.3 Cookies & Tracking Technologies

MyUltra uses cookies and similar technologies for:

  • Website functionality
  • Secure checkout
  • Analytics
  • Customer support chat

Key tools include:

  • Google Analytics (anonymous usage analysis)
  • HubSpot Chat Widget (support functionality)
  • Security and session cookies

For more information, refer to our Cookie Policy.

3. How We Use Your Information

We use personal data for legitimate business purposes, including:

3.1 Service Delivery

  • Providing access to digital access services
  • Activating user accounts
  • Delivering hardware orders
  • Renewing subscriptions
  • Managing service status

3.2 Customer Support

  • Responding to inquiries
  • Troubleshooting device or account issues
  • Processing warranty or return requests

3.3 Website Operation

  • Improving content and design
  • Monitoring traffic patterns
  • Ensuring functionality and security
  • Preventing fraud or abuse

3.4 Compliance

  • Satisfying legal obligations
  • Responding to lawful requests
  • Managing service misuse reports

3.5 Communication

  • Sending service updates
  • Transaction confirmations
  • Renewal reminders
  • Important announcements

We do not sell personal information to third parties.

4. Legal Basis for Processing (GDPR)

If you reside in the EU/UK, we process your data under:

  • Contractual necessity: to deliver digital access services or ship hardware.
  • Legitimate interests: analytics, fraud prevention, improving the Website.
  • Legal obligations: responding to lawful authorities.
  • Consent: using cookies or opting into marketing messages.

You may withdraw consent at any time.

5. How We Share Data

We may share limited information with trusted partners necessary to deliver our services:

5.1 Service Providers

  • Payment processors
  • Shipping carriers
  • Customer support platforms
  • Analytics services
  • Hosting and security infrastructure providers

All third parties must comply with applicable data protection rules.

5.2 Legal Reasons

We may disclose information if required to:

  • Comply with applicable law
  • Respond to legal claims
  • Detect or prevent fraud, misuse, or unauthorized activity
  • Protect the rights and safety of our users

6. International Transfers

Because we operate globally, your data may be processed outside your home country.
We ensure compliance through:

  • Standard contractual clauses (SCCs)
  • Secure encrypted storage
  • Verified third-party compliance

7. Data Retention

We retain data only for the period necessary to fulfill the purposes described.

Typical retention periods:

  • Account and order history: up to 6 years (regulatory requirement)
  • Support interactions: up to 24 months
  • Warranty data: 1 year
  • Analytics logs: 26 months
  • Email communications: as required for service delivery

Data is securely deleted or anonymized when no longer needed.

8. Your Rights (GDPR & International Privacy Laws)

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request rectification
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent
  • File a complaint with a data authority

To exercise rights, contact [email protected].

9. How We Protect Your Data

We use industry-standard security measures:

  • SSL encryption
  • Firewall protections
  • Access-controlled systems
  • Secure backup processes
  • Fraud-monitoring mechanisms

No system is perfect, but we maintain reasonable safeguards to protect your information.

10. Third-Party Links

Our Website may contain links to third-party websites.
We are not responsible for:

  • Their privacy practices
  • Their content
  • Their security policies

We encourage reviewing their privacy policies separately.

11. Children’s Privacy

We do not knowingly collect data from children under 16.
If such data is discovered, it will be promptly deleted.

12. Digital Access Service Usage Monitoring

To ensure lawful and proper use of our services, we may log limited technical data such as:

  • Device identifiers
  • Login attempts
  • Usage-related technical errors
  • Activity required to diagnose issues

This data is used strictly for service integrity and fraud prevention.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Changes take effect immediately when posted on https://myultra.net/.

We recommend reviewing this page regularly.

14. Contact Information

If you need assistance, our Support team is available:

Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support