MyUltra Shipping Policy

Last Updated: January 2026
Effective for: https://myultra.net/
Operated by Ultra Group

This Shipping Policy explains how hardware products purchased through https://myultra.net/ are processed, shipped, and delivered. By placing an order, you agree to the shipping terms outlined below.

This policy applies only to hardware products, such as the Ultra Pro 23 TV Box.
Digital Access Services are delivered electronically and are not subject to shipping procedures.

1. Products Covered by This Policy

This policy applies to:

• Ultra Pro 23 TV Box
• Hardware accessories or bundled components
• Future hardware devices sold through MyUltra

Digital subscriptions and access credentials are delivered electronically and are not shipped physically.

2. Global Shipping Availability

MyUltra ships hardware products worldwide, including:

• Europe
• Asia
• North America
• South America
• Middle East
• Africa
• Australia & Oceania

Some regions may have restrictions due to local courier limitations or customs regulations.

We reserve the right to decline shipping to locations where reliable delivery cannot be assured.

3. Order Processing Time

Orders are typically processed within:

⏱ 24 hours (1 business day)

Processing includes:

• Payment verification
• Order review
• Packaging
• Dispatch handover to the courier

Orders placed on weekends or public holidays are processed on the next business day.

4. Shipping Carriers

We partner with trusted international couriers, including:

• DHL
• FedEx
• UPS
• Other regional couriers depending on destination

The courier used will depend on:

• Country of shipment
• Availability of service
• Delivery speed
• Cost efficiency

Customers cannot manually choose the carrier unless previously agreed.

5. Estimated Delivery Times

Delivery timeframes begin once the order has been shipped.

📦 Standard International Delivery: 3–7 business days

Delivery duration varies based on:

• Destination country
• Local postal systems
• Customs clearance time
• Weather disruptions
• Courier availability

Remote or rural areas may require additional time.

6. Shipping Costs

Shipping fees depend on:

• Destination country
• Package size and weight
• Real-time courier rates
• Seasonal surcharges or regional limitations

Shipping costs will be shown during checkout when available. In some cases, support may provide shipping fees manually.

7. Customs, Duties & Import Taxes

Customers are fully responsible for all customs, VAT, GST, or import duties charged upon arrival.

MyUltra does not cover:

• Customs taxes
• Government fees
• Brokerage charges
• Delays caused by customs inspections

Failure to pay customs fees may result in:

• Delivery delays
• Return-to-sender (RTS)
• Package disposal (depending on country regulations)

Refunds are not issued if a package is refused or returned due to unpaid customs fees.

8. Tracking Information

Once your order is shipped, you will receive:

• A tracking number
• Courier details
• A link to track the package

Tracking updates may take 24–48 hours to appear on courier systems.

If tracking stops updating, contact support and we will investigate with the courier on your behalf.

9. Address Accuracy & Delivery Responsibility

9.1 Customer Responsibility

Customers must provide a complete and accurate shipping address at checkout.

MyUltra is not responsible for:

• Delays due to incorrect addresses
• Lost shipments caused by incomplete or inaccurate information
• Additional costs required to reroute a package

9.2 Failed Delivery Attempts

If delivery is attempted and unsuccessful:

• Couriers may hold the package for collection
• Additional delivery attempts may occur
• The customer must collect the package before it is returned or disposed of

Failure to collect or accept delivery does not qualify for a refund.

10. Lost, Delayed, or Damaged Shipments

10.1 Lost Packages

A package may be declared lost if:

• The courier confirms non-delivery
• Tracking has no updates for an extended period
• The package cannot be located during investigation

If confirmed lost due to courier error, MyUltra may:

• Ship a replacement device, OR
• Issue a refund (case-by-case)

10.2 Delivery Delays

Delays caused by:

• Customs inspections
• Adverse weather
• Courier capacity
• Remote locations
• Incorrect customer address

do not qualify for refunds or cancellations.

10.3 Damaged Packages

If your hardware arrives damaged:

You must contact [email protected] within 48 hours of delivery and provide:

• Photos of the packaging
• Photos/videos of the damaged device
• Order details

A replacement may be issued after a review.

11. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package:

• Shipping fees are non-refundable
• Customs or import fees are non-refundable
• Return shipping costs may apply
• No refunds will be issued for unclaimed or refused packages

If the package is returned in damaged condition due to refusal, no refund or replacement will be granted.

12. Return Shipping (Warranty Claims Only)

For approved warranty-related returns:

• Customers must ship the device back to us at their cost
• Customs fees for return shipments are the customer’s responsibility
• MyUltra may cover shipping for the replacement device at our discretion

Unauthorized returns will not be accepted.

13. Transfer of Risk

Risk transfers to the customer when:

• The package is handed to the courier, OR
• The courier marks the item as “delivered”

After this point, MyUltra is not responsible for theft, damage, or loss.

14. Contact Information

For shipping assistance, tracking issues, or lost package reports:

📧 [email protected]
Ultra Group — Logistics Support
Support Hours: 09:00–21:00 CET

15. Updates to This Policy

MyUltra may revise this Shipping Policy at any time.
Changes become effective immediately once posted on https://myultra.net/