Frequently Asked Questions
IF YOU ARE HAVING ANY ISSUES WITH YOUR SERVICE PLEASE UNPLUG BOTH YOUR BOX & ROUTER. Leave unplugged for 15 minutes, then re-start both devices. This takes care of the issue most of the time.
GENERAL
What is MyUltra?
MyUltra is an IPTV service built specifically for expats who want English and international TV, live sport, movies and box sets with real daily support.
Who is MyUltra built for?
MyUltra is built for expats living abroad who want a simple, reliable way to watch English and international TV without technical complexity.
What countries does MyUltra work in?
MyUltra works worldwide on supported devices and plans including Spain, Thailand, Philippines, the UK and many other countries.
How many connections do I get per subscription?
Each subscription includes one connection. If you need a second connection you will need a second subscription.
Is there a contract or can I cancel?
MyUltra subscriptions are annual or 6 month plans paid upfront. There is no rolling contract.
SETUP
Is it easy to set up?
Yes. The service is designed for non-technical users. Support is available every day if you need help getting started.
What devices does MyUltra work on?
MyUltra works on Firestick, Android TV boxes, Smart TVs, iPhone, iPad, PC and Mac. A pre-loaded TV box is also available for a plug-and-play experience.
Do I need a VPN?
No VPN is required on supported plans. The No Block plan includes built-in protection for stable access abroad.
Do I need a VPN?
A minimum of 10 Mbps is recommended for stable HD streaming.
CONTENT
What channels are included?
Plans include English and international live TV channels, sports, news, entertainment, kids channels, movies and box sets with 14-day catch-up.
Is live football included?
Yes. Plans include live football including 3pm Saturday kickoffs not shown on UK broadcast TV.
Is there catch-up TV?
Yes. All plans include 14-day catch-up so you never miss a show.
Are Amazon Prime, Netflix and Disney+ included?
Yes. These platforms are accessible through the service alongside live TV and on-demand content.
SUPPORT
Do you provide real human support?
Yes. A real support team is available 12 hours every day for pre-sale and after-sale help.
Can I get support before I order?
Yes. The support team is available every day and can answer any questions before you place your order.
PRICING
Do you provide real human support?
Yes. A real support team is available 12 hours every day for pre-sale and after-sale help.
Can I get support before I order?
Yes. The support team is available every day and can answer any questions before you place your order.
Ready to make TV abroad feel easier?
MyUltra gives expats a cleaner route to channels, sport, movies, box sets and real support.