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MyUltra Terms & Conditions



MyUltra Terms & Conditions



Last Updated: January 2026
Effective for: https://myultra.net/
Operated by Ultra Group

These Terms & Conditions (“Terms”) govern your access to and use of the MyUltra website and your purchase of digital access services or hardware products offered by Ultra Group (“we”, “us”, “our”).

By accessing https://myultra.net/ (“the Website”) or purchasing any product or service, you agree to be bound by these Terms.
If you do not agree, you must stop using the Website immediately.

1. Definitions

  • “Digital Access Service”: Subscription-based digital services delivered electronically, providing user account activation and support for compatible devices or platforms.
  • “Hardware”: Any physical device sold by MyUltra, including the Ultra Pro 23 TV Box and accessories.
  • “User”, “Customer”, “You”, “Your”: Any individual or entity accessing or using the Website or purchasing products.
  • “Account Credentials”: Digital access information provided to customers after purchase.
  • “Subscription”: A time-based digital access service delivered upon activation.
  • “Ultra Group”: The operator and owner of MyUltra.

2. Eligibility

To use the Website or purchase any product:

  • You must be 18 years or older
  • You must provide accurate and complete information
  • You must comply with all applicable laws in your jurisdiction

We reserve the right to refuse service to any user engaged in fraudulent, abusive, or suspicious activity.

3. Scope of Services

MyUltra provides:

3.1 Digital Access Services

These include:

  • Time-based digital access service subscriptions
  • Account activation for compatible devices
  • Customer support for accessing digital platforms
  • Troubleshooting assistance for digital access issues

These services are delivered electronically and may require compatible devices, stable internet connectivity, and supported applications.

3.2 Hardware Devices

We sell hardware such as:

  • Ultra Pro 23 TV Box

Hardware is designed to support digital access platforms and multimedia applications.
Hardware includes a 1-year limited warranty.

3.3 Website Resources

The Website may provide:

  • User guides
  • Setup instructions
  • Support documentation
  • Educational materials

These resources are informational and offered “as available.”

4. Account Responsibility

Users are responsible for:

  • Maintaining the confidentiality of account credentials
  • Ensuring that only authorized individuals access digital services
  • Preventing unauthorized sharing or redistribution
  • Notifying us immediately if credentials are compromised

Misuse may result in suspension or termination of service.

5. Subscription Terms

5.1 Activation

A subscription is considered activated once:

  • Digital access credentials are delivered, OR
  • Activation is confirmed by support, OR
  • The service is verified as functional

After activation, the subscription becomes non-refundable except under specific conditions outlined in our Refund Policy.

5.2 Service Requirements

To use the digital access service, you may need:

  • A compatible device
  • Stable internet connectivity
  • Supported applications or software
  • Correct account credentials

We do not guarantee compatibility with all devices.

5.3 Subscription Duration

Subscriptions run uninterrupted for the purchased term.
Pausing, delaying, or extending subscriptions is not permitted unless explicitly stated.

5.4 Acceptable Use

You may not:

  • Share or resell access
  • Attempt to bypass security mechanisms
  • Modify or tamper with account credentials
  • Use the service for unauthorized commercial use
  • Engage in fraudulent or automated activity

Violation may result in immediate service termination.

6. Hardware Terms (Ultra Pro 23 TV Box)

6.1 Warranty Coverage

Hardware devices include a 1-year limited warranty covering:

  • Manufacturing defects
  • Hardware malfunctions not caused by user damage
  • Non-functional components

6.2 Warranty Exclusions

The warranty does not cover:

  • Water damage
  • Electrical surge damage
  • Physical impact damage
  • Unauthorized repairs or modifications
  • Custom firmware installation
  • Misuse or improper handling

6.3 Returns

Returns are accepted only when:

  • The device is defective
  • The issue is validated through remote troubleshooting
  • The return is within the warranty period

Change-of-mind returns are not accepted.

6.4 Return Shipping

Customers are responsible for:

  • Return shipping costs
  • Customs fees related to return shipments

Unauthorized returns will not be processed.

7. Payments

We accept various payment methods, including but not limited to:

  • Card-based payment processors
  • Digital payment platforms
  • Cryptocurrency options (if available)
  • Region-specific payment providers

Payment availability may vary by region.

7.1 Pricing

All prices are shown in EUR or as displayed on the Website.

7.2 Payment Security

We do not store credit card numbers.
All payments are processed through secure third-party systems.

8. Refunds

Refunds are governed by the MyUltra Refund & Return Policy.

8.1 Digital Access Service Refunds

Refunds may be granted only if:

  • The service does not function after troubleshooting, AND
  • The issue is confirmed to originate from our system

Refunds are not granted for:

  • Incorrect device or software setup
  • Unsupported devices
  • Internet or connectivity issues
  • Change of mind after activation

8.2 Hardware Refunds

Refunds are approved only for defective devices confirmed by support.

9. Service Availability & Limitations

Digital access services rely on:

  • Device compatibility
  • Internet connectivity
  • Supported platform availability
  • Third-party integrations

We do not guarantee:

  • Uninterrupted access
  • Constant availability of all functions
  • Compatibility with all devices or software
  • Complete absence of temporary service interruptions

10. Prohibited Conduct

Users may not:

  • Interfere with Website infrastructure
  • Engage in fraudulent transactions
  • Attempt unauthorized account access
  • Circumvent digital security measures
  • Submit false warranty claims
  • Reverse-engineer software or hardware

Breaches may lead to service termination.

11. Intellectual Property

All Website content, including:

  • Text
  • Images
  • Designs
  • Logos
  • Descriptions
  • User guides
  • Branding elements

is the property of Ultra Group.
Unauthorized copying, redistribution, or modification is prohibited.

12. Shipping Terms

Hardware shipping is governed by the MyUltra Shipping Policy, including:

  • Delivery timeframes
  • Customs responsibilities
  • Lost or delayed shipment rules
  • Risk transfer conditions

13. Liability Limitation

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not responsible for losses caused by user device or internet issues
  • Our maximum liability is limited to the amount paid for the product or service in question

Digital access services are provided “as available.”

14. Indemnification

You agree to indemnify and hold harmless Ultra Group from claims arising from:

  • Misuse of digital services
  • Violations of these Terms
  • Unauthorized sharing or redistribution
  • Fraudulent behavior
  • Third-party claims related to your activity

15. Changes to These Terms

We may update these Terms at any time.
Changes take effect once posted on the Website.

Continued use of the Website constitutes acceptance of updated Terms.

16. Governing Law

These Terms are governed by the laws applicable to Ultra Group’s operational jurisdiction and international e-commerce standards.

Disputes will be resolved through email communication and arbitration wherever possible.

17. Contact Information

If you need assistance, our Support team is available:

Europe (CET): 09:00 – 22:00
Asia (ICT): 15:00 – 03:00
Ultra Group — Customer Support