Try this first
Unplug both your TV box and router for the full 30 minutes, then reconnect the router first and the box second. This gives the ISP connection time to release or refresh its session and solves many common problems.
Support hours
Asia: 3:00 PM–3:00 AM ICT. Europe: 9:00 AM–9:00 PM CET.
What to tell us
Share your device type, the screen you see and what happened just before the problem. A photo of the screen can help.
Want a hand choosing?
Tell us what you watch and which device you use. A real person will point you in the right direction.