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19 RESULTS01What is the difference between the box packages?+
ZZ Box Standard is €179.99 with estimated delivery in 6–13 days, two extra service months. Express is €199.99 with estimated delivery in 4–6 days and does not include the bonus service months. Both include a 1-year hardware warranty (value €19.99), 3 years remote access support (value €29.99 per year) and 1 year No Block Premium (value €29.99).
COMPARE BOX PACKAGES →02Can I buy the ZZ20 Pro remote separately?+
No. The €24.99 ZZ20 Pro add-on is only available in the same order as a ZZ Box. The box + ZZ20 Pro bundle also includes a second remote for backup.
SEE THE REMOTE →03How do I get started?+
Choose your plan, install the MyUltra superapp on a supported Android device or Fire TV, enter the six-digit activation code and start watching.
04Is setup easy?+
Yes. The superapp uses large, clear controls and a six-digit activation code. If you get stuck, our team can guide you screen by screen.
05Which devices can I use?+
The MyUltra superapp currently supports Android devices and Fire TV only. There are no apps for iPhone, iPad, PC, Mac or other Smart TV platforms—for now.
06What internet speed do I need?+
We recommend a stable connection of at least 10 Mbps for HD viewing. Stability matters more than a short-lived headline speed.
07What can I watch?+
MyUltra brings together 8,000+ live channels, sport, news, entertainment, 100,000+ movies and box sets, plus 14-day HD catch-up.
08Do I need a VPN or No Block?+
VPN and No Block are highly recommended for the most reliable experience, particularly where an internet provider applies filtering or restrictions. The right option depends on your location, ISP and device, so speak to the team before choosing.
ASK THE TEAM →09How does 14-day catch-up work?+
Catch-up lets you go back through the TV guide and watch supported programmes from the previous 14 days. No recording or advance planning is needed—find the programme and press play.
10Are movies and box sets included?+
Yes. Every MyUltra plan includes access to 100,000+ movies and box sets alongside live television and catch-up.
11Can I watch from another country?+
MyUltra is designed for expats worldwide. Availability can depend on the plan, device, internet provider and local network conditions.
12What should I do if viewing freezes or buffers?+
First unplug both the router and viewing device for the full 30 minutes. Reconnect the router first, wait until it is fully online, then reconnect the viewing device and test again.
13Which plan should I choose?+
English Megapack is the best-value English route, English + No Block is the most popular, and World Megapack suits multilingual homes wanting more countries and local-language content.
14How many connections are included?+
Each subscription includes one connection. A second simultaneous connection requires a second subscription.
15Can I renew my account?+
Yes. Open the friendly chat, choose “I need to renew my account”, and the renewal team will identify your account and help you continue.
16When is 12-hour support available?+
Real MyUltra support is available for 12 hours every day, before and after your order. If the live team is closed, the friendly assistant gathers your details so the team can continue without making you start again.
17What information should I give support?+
Share your name, WhatsApp number, verified email, MyUltra username, device, ISP and what is shown on screen. Never send your password.
18Do I need technical knowledge?+
No. MyUltra is designed to be straightforward, and our team explains each step in plain English.
19What happens when live support is closed?+
The friendly assistant gathers the right details for the team, gives safe first steps and keeps the enquiry ready for follow-up.
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