Keep a record of your setup.
Note the router, ISP, device and original settings. Try basic playback checks before changing the network.
What DNS does.
DNS translates service names into network addresses. Changing DNS does not fix weak Wi-Fi and does not guarantee a restriction disappears.
Choose a service for a compatible device, or a configured ZZ Box.
What IPv6 does.
IPv6 is an internet addressing system. Disabling it can affect other services and is not a routine MyUltra requirement. Follow your provider’s advice for the exact connection.
Change one setting when advised.
Ask support for the reason, record the original value and retest. Restore it if there is no improvement. Avoid factory resets without recovery instructions.
A REAL PERSON. A USEFUL NEXT STEP.
A different screen? We can help.
Tell us your device model, account username and exact message. Include what you have already tried so the team can pick up from there.