Check the whole viewing chain
4K playback depends on the content, app, device, TV and connection. A 4K-capable box does not make every programme 4K.
Match your hardware
ZZ Box lists 4K HDR and AV1 playback support. Ask the team to check your TV and setup if you are unsure what they support.
Choose a service for a compatible device, or a configured ZZ Box.
Test stability
A connection that stays steady matters during viewing. If playback struggles, tell support the programme and device rather than relying only on a headline speed test.
A REAL PERSON. A USEFUL NEXT STEP.
Let’s find your next evening in.
Tell us what you watch and which device you use. We will help you choose a suitable service or prepared box.

